Terms and Conditions
Welcome to our website. By accessing or placing an order through this site, you agree to abide by the following terms and conditions.
1. Product Customization : All products listed on our site are custom-made. Once an order is placed, it cannot be modified or canceled after 24 hours. We encourage you to review your order carefully before submitting it.
2. Order Processing : Orders are processed within 2-5 business days after payment is confirmed. Any delays will be communicated via email.
3. Pricing : Prices for all products are subject to change without notice. The price at the time of purchase is the final price.
4. Shipping : We offer free shipping on orders over $200 (see Shipping Policy). For orders below this threshold, shipping fees will be calculated based on your location.
5. Returns and Refunds : Please refer to our Refund Policy for details regarding returns.
6. Email Subscription : By subscribing to our mailing list, you consent to receiving promotional offers, newsletters, and other updates. You may unsubscribe at any time.
7. Privacy : Your personal information will be handled as per our Privacy Policy. By using this website, you consent to the collection and use of your information as described therein.
8. Changes to Terms : We reserve the right to modify these terms at any time. Please check back periodically for updates.
9. Earrings: Due to hygiene reasons, earrings are not eligible for returns once purchased and delivered.
10. Clothing: The return policy for clothing items only applies to certain items. Please refer to the specific product details for eligibility.
11. Custom-Made Orders: Products that are custom-made are not eligible for returns. All sales of these items are final.
Shipping Policy
1. Order Processing Time : Orders are typically processed and shipped within 2-5 business days. Custom-made items may require additional time, which will be communicated to you at the time of purchase.
2. Shipping Fees : We offer free shipping on all orders over $200 within the continental U.S. Orders under $200 will incur a shipping fee based on your location and selected shipping method.
3. Shipping Methods : We use standard shipping services for all deliveries. Expedited shipping may be available at an additional cost.
4. International Shipping : We currently ship within the U.S. only. If you are outside the U.S. and would like to place an order, please contact our customer service team for more details.
5. Tracking : Once your order is shipped, you will receive a tracking number via email to monitor your shipment’s progress.
6. The time required for the delivery of products is determined by the size of the package, rather than the distance from the shipping point. Please refer to the specific product details for estimated delivery times.
Refund Policy
1. Money-Back Guarantee : We offer a 14-day money-back guarantee on all products. If you are not satisfied with your purchase, you may return the item(s) within 14 days from the date of delivery for a full refund, provided the items are in their original condition.
2. Return Conditions : Items must be unused, undamaged, and in their original packaging to be eligible for a refund. Any signs of wear or alterations will disqualify the product from a refund.
3. Return Process : To initiate a return, please use the contact information provided on our website. Ensure that you include your order number and reason for return in your communication.
4. Refund Processing : Once we receive the returned item and inspect its condition, a refund will be processed within 5-7 business days. The refund will be credited back to your original method of payment.
5. Exclusions : Custom-made items are not eligible for refunds unless they are defective or damaged.
6. Europe: Refunds for orders shipped to European destinations must be requested within 21 days of delivery. Requests made beyond this timeframe will not be honored.
7. Canada and United States: Refunds for orders shipped to Canada and the United States must be requested within 14 days of delivery. Requests made beyond this timeframe will not be honored.
To start a return, you can send your return request to baharnazgallery@gmail.com.
If your return is accepted, you should ship the item(s) to the address below. We do not send any return label. Customer is responsible to pay for the shipping. Also, we wont refund the original shipping cost as well. Please check the instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Please note that returns will need to be sent to the following address:
1337 Cloverbrook Lane,
Upland,
CA 91784
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
You can always contact us for any return question at baharnazgallery@gmail.com.
Privacy Policy
1. Information Collection : We collect personal information, including but not limited to your name, email address, shipping address, and phone number, when you place an order, fill out a form, or subscribe to our mailing list.
2. Use of Information : Your information is used to process and deliver your order, communicate with you about your purchase, and send you updates on promotions, offers, and newsletters. We do not sell or share your personal information with third parties.
3. Email Subscriptions : By subscribing to our newsletter, you consent to receiving promotional content. You may unsubscribe at any time by clicking the unsubscribe link in any of our emails.
4. Data Protection : We take your privacy seriously and implement appropriate security measures to protect your personal data from unauthorized access, disclosure, or misuse.
5. Cookies : Our website uses cookies to improve your browsing experience. By using our site, you consent to the use of cookies.
6. Phone Numbers : When you fill out a form on our website, your phone number may be collected for communication purposes regarding your inquiry or order. We do not use this information for marketing purposes without your explicit consent.